Proactive Outreach to Employees of a Shipping Organization During COVID-19

Overview

International SOS provided emotional support and wellbeing services to the employees of a multinational shipping organization amidst the COVID-19 pandemic.

Problem

Our client was very concerned about the mental health and wellbeing of their workforce. This was particularly true regarding quarantines in many overseas locations prior to traveling offshore or on long rotation shifts offshore.

Solution

Our healthcare teams have mental health training. We used them to call employees when in quarantine and offshore on a regular basis. They had to ensure that they remained mentally well during this challenging period. Anyone with a concern was further managed with psychological counselling and other mental health support as required.

Impact

The impact was very positive, as we were able to boost the morale and confidence of our client’s employees, which resulted in higher engagement levels and productivity.